A better position in challenging situations
Train and get better outcomes with
HOUSE OF MEDIATION
Services for training
For a new upswing in your company
External Conflict Recording / Suggestion Box
Do you care about a good working atmosphere and are you aware of the added value of professional conflict management? On the other hand, do you lack the capacity to implement your own conflict management system?
HOUSE OF MEDIATION steps in here and offers you an external conflict management system.
Together, we will discuss everything from the implementation to the rollout of the system. This programme provides you with:
- 1 roadmap for implementation, tailored to your corporate culture
- 1 point of contact for your employees in problematic situations
- 1 analysis of areas of tension and suggestions for action to resolve them
Do you have any questions or special requests? Please get in touch and I will be happy to talk things through with you.
Guest Lectures / Workshops / Training Courses
I will be delighted to create customised lectures or workshops for you and provide your employees with comprehensive training on the topics of conflict prevention, conflict management and mediation. You choose the format (online or in person) and the duration of the event. You will receive a handout for each presentation, usually a folder, or the lecture materials as a PDF file.
The following 1.5-hour topic blocks have already proven successful:
Block 1: Avoiding conflicts and talking to each other (workshop)
- What are the causes of conflicts and common arguments?
- How do I distinguish between non-feelings and real feelings?
- How do I communicate respectfully in crisis situations?
- What is the four-ears model according to Prof. Dr. Schulz von Thun?
Block 2: Mediation (lecture in theory and practice)
- What is mediation?
- What are mediation techniques?
- How do I use the mediation process in my everyday working life?
Block 3: Conflicts (lecture in theory)
- What is a social conflict?
- What are the 9 stages of conflict escalation according to Prof. Dr. Dr. h. c. Friedrich Glasl?
- What are the classic characteristics in the categorisation of a conflict?
Do you have any questions or special requests? Please get in touch and I will be happy to talk things through with you.
Survey: Conflict Index
Are you interested in creating a positive working atmosphere and aware of the cost savings that can be achieved through smooth processes and synergy effects? But do you lack the knowledge of what is really going on in your company?
HOUSE OF MEDIATION can help by offering you a survey.
The research design allows companies to statistically record both the signs and causes of conflicts and their consequences. It comprises 20 questions based on scientific standards, which are divided into five blocks.
Open-ended questions allow respondents to add information and freely express their views on current interpersonal challenges.
At the end of the survey, there is a conclusion that enables you to make informed decisions regarding conflict management.
Do you have any questions or special requests? Please get in touch and I will be happy to talk things through with you.
Coaching
In the 2022 interview of ZKM – Zeitschrift für Konfliktmanagement (ZKM 5/2022) with cognitive and neuroscientist Prof. Dr. Maren Urner, the professor says:
Conflicts always mean “I actually have to go a different way” because the way I have been going so far is no longer working. For me as a constructive cognitive scientist and neuroscientist, the decisive question is then: How do I now go this way and, above all, how do I start to think and talk about it? There, the question of “What now?” always plays a very central role for me. I can either meet a conflict by saying “I don’t know any more” and “I’m helpless” – all those phenomena we know from psychology, learned helplessness (the opposite of resilience, so to speak), overload, fatigue, exhaustion and so on. Or I encounter action-oriented and future-oriented thinking and ask “How can we deal with the conflict now? […]
Do you have any questions or special requests? Please get in touch and I will be happy to talk things through with you.