What is mediation for?



Resolve conflicts with HOUSE OF MEDIATION


Does this sound familiar?


There is a dispute? The breakdown of long-standing relationships is threatening? Who does
she / he think she / he is…?

Project management

The project would have an IRR of 15%? One deadline after the other bursts? X and Y prefer
to blame each other instead of looking for solutions.


“Well, daughter/son, you can’t do it like that – we’ve always done it like this…”


I don’t want to disappoint my mother / father, but strictly speaking, I don’t want to take over
her / his company. « My beloved daughter / son, you can’t do it that way – we’ve always
done it that way… »

Employment relationship

Ambitious and highly motivated, X proposes several corporate changes. Y sits at the table
next to X and thinks to himself: “Just two more years and I can retire.”


Situations - Déjà-vus

In the 2022 interview of the Zeitschrift für Konfliktmanagement – ZKM (ZKM 5/2022) with
cognitive and neuroscientist Prof. Dr. Maren Urner. the professor says:

“Conflicts always mean “I actually have to go a different way” because the way I have been going so far is no longer working. For me as a constructive cognitive scientist and neuroscientist, the decisive question is then: How do I now go this way and, above all, how do I start to think and talk about it? There, the question of “What now?” always plays a very central role for me. I can either meet a conflict by saying “I don’t know any more” and “I’m helpless” – all those phenomena we know from psychology, learned helplessness (the opposite of resilience, so to speak), overload, fatigue, exhaustion and so on. Or I encounter action-oriented and future-oriented thinking and ask “How can we deal with the conflict now?

[…] Mediation is for me a tool, a very central ingredient in a conflict management of the second approach – without wanting to give the impression of being an expert in mediation.

HOUSE OF MEDIATION offers its clients procedural security for a confident and constructive How!


How does mediation create a benefit for my company?

Cost savings

Interpersonal tensions and disgruntlement disrupt the flow of business (see: How to recognize the need for mediation!). Causes can be trivialities on the one hand, or on the other, suboptimal internal processes that if corrected would add to the business value. In both cases, if not addressed, the problems build up and cause indirect costs. In addition, in the second case, the company bears opportunity costs with regard to the neglected realization of the process optimization. In extreme cases of escalation, the skilled employee involved in the conflict, including his or her expertise, will be lost as she / he leaves the company. This is precisely where mediation comes in, by giving the conflicting parties the
space they need to express their displeasure, work through disagreements and resolve them. In other words, it optimizes the flow of business and thus binds qualified personnel.

Time savings

Mediation is time efficient because appointments can be freely scheduled. They can be carried out immediately, within one or two days at the client’s request. There are no structural requirements from the law or external third parties that could interfere with the start of a conflict mediation. Likewise, there are no waiting periods within the mediation except for the caucus (individual meeting).

Preparation time, such as that required for a court hearing, is kept to a minimum. As the client, you set the pace.

Reduction of expenses

Mediation is economical. Mediation does not require provisions. Mediation allows financial savings in terms of the time component. On the one hand, because of the speed with which a solution can be reached (see above). On the other hand, because employees cannot attend to their actual daily business, but are tied up by processes within the conflict (communication with law firms / courts).

Mediation allocates time directly to the conflict and thereby speeds up the settlement. In turn, work time can be used for the original purpose of the employee to eventually generate business value.

Protection of reputation

Mediation promotes a lasting business relationship or separation with certainty. In a dispute, emotions can boil over and cloud the view of the successful past. Mediation promotes restoring true proportionality. A jointly resolved conflict usually raises the business standard to a new level and creates mutual trust. This allows space for promising cooperation and future projects.

In the event of a separation, plausible and comprehensible explanations can be provided, to concerned third parties.

Principle of confidentiality

Mediation is confidential. According to German regulations §2 paragraph 4 MediationsG, third parties are only allowed with the consent of all parties. This includes journalists and competitors. Internal company information remains within the company.

Felix-A. Seiterle, House Of Mediation

What is my goal in mediation?


Harmony. My intention is to help you and your social environment to raise your relationship to a new level in interpersonal dilemmas that have already reached a deadlock. It is important to me to give the conflicting parties access to each other’s needs as well as to the origin and cause of the conflict, so that they can work out a joint, coherent solution. If mediation is successful, a closer bond develops between the parties to the conflict. By going through the process together, the mediating parties get to know each other anew and develop a deeper, inner understanding of each other, which raises their willingness to engage with and approach each other to a higher level.